Shippings & Returns
When do we ship?
Orders are shipped on the same day from Monday to Sunday for orders placed before 4 PM WIB.
Orders after 4 PM will be processed the next day. Delivery timing depends on the shipping provider.
Can we pick up our order?
Yes, below is our 3 Warehouse options you can choose to pick up from:
- Denpasar: Jl. Wira No.8 Sanur Kaja, Denpasar Selatan, Kota Denpasar, Bali 80228
- Jakarta Pusat: Jl. RP. Soeroso No.6RT.10/RW.5, Dukuh Atas, Cikini, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10330
- Bekasi: Kawasan Industrial MM2100 – Jl. Irian V Blok MM-2, Bekasi 17520
Our warehouses have different operational hours. Please contact us at +62 811 999 5088 to schedule your pick up.
Shipping Methods
When you make an order through the website, we partner with 3 delivery agents you can choose from: JNE, REX, and LION.
Returns and Refund Policy
To qualify for returns, please record an unboxing video of your package in case of any damage. Buyers can apply for a refund with the following conditions:
- Excess payment from the Buyer over the price of the Product
- The product is not accepted by the buyer due to the fault of the delivery service provider
- The product received has expired
- Products that have been received in a damaged condition refer to the following conditions: packaging is damaged/torn/perforated
Please check the cancellation details of your selected products to see whether you are eligible for a refund. Then, email us at [email protected] or our customer care Whatsapp at +62 811 999 5088 and we will help you to process your request.
Need Help?
For any help regarding your order, please email us at [email protected] or our customer care Whatsapp at +62 811 999 5088.
Do you ship outside of Indonesia?
Yes, we currently ship to Singapore and Malaysia. For requests to ship to your country, please contact our Customer Care Whatsapp at +62 811 999 5088.